7 Cups Listeners are not trained to deal with crisis situations, so if you are deemed a potential harm to yourself or others they are required to end the chat. This also includes ideational thoughts of suicide or harm to others. Because this is the internet, we cannot reasonably confirm if someone is truly in crisis or not, so we err on the side of caution. This is also true for topics that are better suited for a trained professional, listeners are required to refer those to the therapy page and end the chat. Please see “How is active listening different from talking to a professional?” for more information about the difference between an active listener and a professional. While our goal is to provide support to everyone, we have limits on the level of support we are able to offer via active listeners.